At loks, we strive to provide our guests with the most exceptional level of service.  For this reason, we ask that you please read and acknowledge the following list of salon policies.

 

Scheduling

A verified credit card is required to reserve all appointments.  No charges will be made to the card unless you fail to cancel or reschedule at least 24 hours prior to the scheduled appointment time, or you no-show that appointment.

 

Text message and e-mail appointment reminders are sent out 48 hours prior to scheduled appointment times in order to allow enough time for you to make any necessary cancellations or scheduling changes.

 

Rescheduling, Cancellations, and No-Shows

We understand that emergencies occur, however we ask that you please cancel or reschedule appointments at least 24 hours prior to scheduled appointment time.

 

Anyone running more than 15 minutes late for an appointment may be asked to reschedule.

 

All no-shows will be charged 50% of scheduled services.  After a no-show, you will be asked to pre-pay for future appointments.

 

Retail Returns

Any faulty retail will be accepted for exchange at full credit.  If you are unsatisfied with a retail purchase, you may return it or exchange it at full credit within 10 days of purchase.

 

Payment

Full payment of services is due at the end of the appointment.  We accept cash, all major credit cards, and checks.

 

Any returned checks will be charged a $25 return fee.

 

Children

For the safety of children, guests and stylists, we ask that you please not bring children to the salon unless they have a scheduled appointment.

 

Refusal of Service

We highly value the integrity of the hair, as well as our relationships with our guests.  If we feel that we are unable to provide you with the appropriate service or your desired result, we will recommend that we not proceed with services.  When appropriate, we will refer you to someone better able to suit your needs.

172 Bridge Street ~ Groton, CT 06340

(860) 446-2960

© 2018 by LoKs Salon